Refund and Returns Policy

1. Introduction

At WebGuard Hosting Limited, we are committed to providing high-quality hosting services and customer satisfaction. This Refund and Returns Policy outlines the conditions under which refunds may be issued and the procedures for requesting a refund.

2. Company Information

• Company Name: WebGuard Hosting Limited
• Phone: +371 32271581
• Email: [email protected]
• Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong

3. General Policy

All sales of web hosting, VPS, dedicated servers, licenses, and related services are final. Refunds are generally not provided for services once provisioned, except in cases outlined below.

4. Refund Eligibility

Refunds may be issued in the following situations:

• Technical issues that cannot be resolved within a reasonable timeframe and are the fault of WebGuard Hosting Limited.
• Duplicate payments or billing errors.
• Service cancellations made within a trial period, if applicable.

5. Non-Refundable Services

The following services are non-refundable:

• Domain registrations and renewals
• Control panel licenses (cPanel, Plesk, DirectAdmin, ISPmanager, CyberPanel)
• SSL Certificates
• Custom configurations or professional services already performed

6. Refund Process

To request a refund, please contact our support team at [email protected] with your account details and reason for the request. Refunds will be reviewed and, if approved, processed using the original payment method. Processing times may vary depending on your payment provider.

7. Cancellation Policy

Customers may cancel their services by submitting a cancellation request via the account panel or contacting support. Cancellation does not automatically result in a refund, and fees already paid are subject to the Refund Eligibility section above.

8. Limitation of Liability

WebGuard Hosting Limited is not liable for any indirect, incidental, or consequential losses arising from service interruptions, cancellations, or denied refund requests. Refunds are limited to the service fees paid for the affected services.

9. Contact Information

If you have questions regarding this Refund and Returns Policy, please contact us:

• Phone: +371 32271581
• Email: [email protected]
• Address: Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong

By using our services, you acknowledge that you have read, understood, and agree to this Refund and Returns Policy.